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Steffy3747 Honor Student
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My new ink cartridges that came from HP are not working properly and I need to return them. How I do

Hp65xl
Microsoft Windows 10 (64-bit)

Hi I'm on the instant ink program. I just recently received my black HP cartridge and my tricolor cartridge. I just tried to install them last night and I could not get them to work properly. I tried everything... literally everything. So I replaced my printer with the old cartridges that still had a little bit of ink in them and now my printer prints fine. How do I return these defective cartridges and get them replaced with working cartridges?

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HP Support Agent
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My new ink cartridges that came from HP are not working properly and I need to return them. How I do

Hi @Steffy3747

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Steffy3747 Honor Student
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My new ink cartridges that came from HP are not working properly and I need to return them. How I do

I signed up for the HP Ink program about a month ago. My first billing cycle apparently reported that I printed over 150 pages!!! I'm just by myself at home and there's absolutely no way that I printed over 150 pages. I was charged $14 and the same time that I called and disputed this charge. No one reached out to me after I was promised someone would after I spoke with a HP CSR and disputed this charge. I need to have someone to communicate with me regarding this dispute.

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HP Support Agent
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My new ink cartridges that came from HP are not working properly and I need to return them. How I do

Hi @Steffy3747

 

I'd be happy to look into this. Could you please send us a private message with your account details? 

 

Let me know. 

Asmita
I am an HP Employee

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