10-02-2019 07:51 PM
My printed stock the cartridge, did not move what I need to do? I did all the steps from 1 to 5
10-05-2019 06:39 PM
Welcome to HP support community.
Check the cartridge access area
Open the cartridge access door.
In the cartridge access area, gently remove any whole sheets of paper with both hands, and then thoroughly check for torn pieces of paper. If any bits of paper remain inside the printer, more jams are likely to occur.
You can refer this HP document for more assistance:- Click here
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