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Lula3528
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My printed photomart 6520 the cartridge is Jamed after I put a new cartridge no move when I open it

Photomart 6520

My printed stock the cartridge, did not move what I need to do? I did all the steps from 1 to 5

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HP Recommended

My printed photomart 6520 the cartridge is Jamed after I put a new cartridge no move when I open it

@Lula3528

 

Welcome to HP support community.

 

Check the cartridge access area

  1. Open the cartridge access door.

    Open the cartridge access door

  2. In the cartridge access area, gently remove any whole sheets of paper with both hands, and then thoroughly check for torn pieces of paper. If any bits of paper remain inside the printer, more jams are likely to occur.

    Cartridge access area

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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