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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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My printed photomart 6520 the cartridge is Jamed after I put a new cartridge no move when I open it

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Photomart 6520

My printed stock the cartridge, did not move what I need to do? I did all the steps from 1 to 5

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Welcome to HP support community.


Check the cartridge access area

  1. Open the cartridge access door.

    Open the cartridge access door

  2. In the cartridge access area, gently remove any whole sheets of paper with both hands, and then thoroughly check for torn pieces of paper. If any bits of paper remain inside the printer, more jams are likely to occur.

    Cartridge access area

You can refer this HP document for more assistance:- Click here


Let me know how it goes.

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I am an HP Employee

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