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RyanCarter
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My printer cartridge isn't working properly

OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

My hp OfficeJet Pro 8720 printer is providing smear printing, I think it is cartridges problem. 

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HP Support Agent
HP Support Agent
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My printer cartridge isn't working properly

@RyanCarter, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink?

 

Yes, the issue might be with the ink cartridges. Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color to identify the defective ink cartridge.

 

Check the estimated ink levels

On the printer control panel, swipe down from the top of the screen to open the Dashboard, and then touch the Ink Level Indicator icon . Replace any low or empty ink cartridges.

 

Clean the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

 

Print a Print Quality Diagnostic Page

  1. Load plain white paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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