My printer cartridges suddenly stopped communicating with the printer

[kjburr]

My printer indicated that my toner was low. I opened the door to look at the cartridges just to see how many there were and which ones I should order replacements for.   I closed the door and immediately got an error message that the 4 cartridges were not communicating with the printer.  I went through all the steps suggested by HP to correct the problem, removing and replacing cartridges, turning off the printer, and unplugging the printer.  I have even replaced the yellow cartridge that was low and put in a new one and the error message continues.  It is so frustrating because this is the first and only time I have tried to replace a cartridge and of course the printer is 4 months past the warranty.  Now it is just a really big and expensive paper weight!  It looks like others have posted similar problems with no resolution.  

[sandytechy20]

@kjburr

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

 

Clean the electric contacts on the toner cartridge

• The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).
• Open the toner cartridge access door.
• Remove the toner cartridge from its slot.
• Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

• NOTE:
• Coffee filters work well.

• Figure : E-label on a toner cartridge
• 
• Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Reset the printer

• Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

• Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.