12-24-2019 09:36 AM
My printer is Envy7640. It does not want to print. It just says to visit www.hpinstantink.com. It does not let me prink any test pages either. It is connected to the internet. It has the blue lights. It has paper. It doesn't give me any reasons of why it is not working> the only message I am getting is to visit the website.
12-26-2019 11:29 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Is the printer enrolled in Instant Ink?
Are you using Instant Ink cartridges in the printer?
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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