cancel
Showing results for 
Search instead for 
Did you mean: 
cahuantzi
New member
1 0 0 0
Message 1 of 2
128
Flag Post
HP Recommended

My printer doesn't print. It says, vist www.hpinstantink.com. The internet is connected.

Envy 7640
Chrome OS

 My printer is Envy7640. It does not want to print. It just says to visit www.hpinstantink.com. It does not let me prink any test pages either. It is connected to the internet. It has the blue lights. It has paper. It doesn't give me any reasons of why it is not working> the only message I am getting is to visit the website. 

1 REPLY 1
HP Support Agent
HP Support Agent
6,139 6,132 392 479
Message 2 of 2
71
Flag Post
HP Recommended

My printer doesn't print. It says, vist www.hpinstantink.com. The internet is connected.

Hi @cahuantzi

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer enrolled in Instant Ink?

Are you using Instant Ink cartridges in the printer?

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation