My printer is having problems.

[peyton1958]

• My printer is named hp envy 6455e but it’s showing up as a 6400e , and then it connects to the internet but my phone says error.

[Nal_NR]

Hi @peyton1958,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Envy 6455e printer is showing up as a 6400e model and you're experiencing connectivity issues with your iPhone, here are some troubleshooting steps you can take to resolve the problem:

Confirm Printer Model:

• Ensure that your printer model is indeed the HP Envy 6455e. Sometimes, printer software can misidentify the model. Check the printer’s display or the label on the back for confirmation.

Reset Network Settings:

• On the printer’s control panel, go to Settings > Network > Restore Network Defaults. This will reset the Wi-Fi settings and allow you to set up the printer again.
• After resetting, reconnect the printer to your Wi-Fi network by following the instructions on the printer's display.

Reinstall HP Smart App:

• Remove the HP Smart app from your iPhone and reinstall it from the App Store.
• Open the app and follow the setup prompts to add your printer again. Ensure your iPhone is connected to the same Wi-Fi network as the printer.

Update Printer Firmware:

• Check if there is a firmware update available for your printer. You can do this through the HP Smart app or by visiting the HP Support website.
• Keeping your printer’s firmware updated can help resolve connectivity issues.

Check iPhone Settings:

• Ensure that your iPhone's Wi-Fi is enabled and that it is connected to the same network as your printer.
• Try restarting your iPhone to refresh the network connection.

Use HP Print and Scan Doctor (Windows Only):

• If you have access to a Windows computer, you can download and run the HP Print and Scan Doctor. This tool can diagnose and fix common printing and scanning issues.

If you continue to experience issues, consider using Wi-Fi Direct for a direct connection between your iPhone and the printer.

By following these steps, you should be able to resolve the connectivity issue with your HP Envy 6455e printer. If problems persist, consider reaching out to HP Phone Support for further assistance.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.