My printer is no longer eligible for re-enrollment HP Instant Ink Program

[dev84xx]

Hi, 

I canceled my membership with the HP Instant Ink program several months ago but when I try to re-enroll with was give me an error message saying "This printer is no longer eligible for re-enrolment in the Instant Ink program. You may contact HP Instant Ink Support for further assistance." 

I even tried adding a new printer but I still get the same error message.

Can anyone help?

[Dragon-Fur]

@dev84xx 

Welcome to the HP Community.

Have you tried contacting Instant Ink Support?

The link to support is included in your message...

What else?

Perhaps the printer is no longer eligible for Instant Ink - it happens.

The list of eligible printers is available at the main website - select your country and check the list.

and

The Terms of Service contract - that you can read without having a subscription - includes contact information.

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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What else?

The HP Community is not HP Support nor are we a business department in HP.

We are a peer-to-peer user form located in the HP Website.

If you need us to do so...

I can forward a request for Review of your request.

What?

Review generally works.

That said, the process is slower, not direct, and not guaranteed to engender a response from HP Support.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[dev84xx]

Thank you for your comment but when I check from the HP Instant ink website it says that my printer is eligible. Please see the below screenshot. Furthermore, I'm unable to contact customer service as they are not contactable during weekends as during weekdays I'm at work and not near the printer plus customer services are closed by the time I reach home.