cancel
Showing results for 
Search instead for 
Did you mean: 
ellenmelonx
New member
1 0 0 0
Message 1 of 2
103
Flag Post
HP Recommended

My printer is not printing anything in black ink despite the cartridge being full, please help

HP Deskjet 2632

Good evening,

My printer is no longer printing from the black ink cartridge even though it is full of ink (I have changed the cartridge thinking this may help and this made no difference). I have tried everything and searched online and nothing is helping. Please help! The colour ink is working fine and so is the printer itself (only a year old, and not used too often). The cartridge is the correct HP cartridge that was sent to me by HP themselves. Is there an option to take the cartridge holder out of this printer to see if there is a blockage somewhere that I can clean, as I cannot see an option to do this? I have tried all the updates and used the HP website to 'clean' the cartridge automatically and this still hasn't helped. Thank you in advance.

1 REPLY 1
HP Support Agent
HP Support Agent
17,135 17,047 966 1,084
Message 2 of 2
44
Flag Post
HP Recommended

My printer is not printing anything in black ink despite the cartridge being full, please help

@ellenmelonx

 

Welcome to HP support community.

 

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • A clean, lint-free cloth or a clean, dry cotton swab

    • Distilled or bottled water

         CAUTION: 

      Do not use tap water because it might contain contaminants that can damage the printhead.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Figure : Opening the ink cartridge access door

    Open the ink cartridge acesss door
  3. Wait until the printer is idle and silent before you continue.

  4. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Figure : Removing the ink cartridge

    Pressing down to remove the ink cartridge
       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  5. Hold the ink cartridge by its sides.

    Figure : Holding the ink cartridge by its sides

    Holding the ink cartridge by its sides.
  6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

  7. Clean the face and edges around the ink nozzle with the cloth or swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Cleaning the area around the ink nozzle

    1.  

      Cleaning the area around the ink nozzle

      Nozzle plate - Do not clean
    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  8. Wait 10 minutes for the cleaned area to dry before you continue.

  9. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    Figure : Snapping the ink cartridge into place

    Snapping the ink  cartridge into place
  10. Repeat these steps to clean around the nozzles on the other ink cartridge.

  11. Close the ink cartridge access door.

You can refer this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation