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Christie1ee
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Message 1 of 2
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My printer said I was no longer on the HP ink automatic. How do I get back on

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I signed up for instant ink with hp. My printer turned on yesterday and said I was no longer in the instant ink and I could no longer use the ink cartridges. How do I get back on that without paying twice?

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Message 2 of 2
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My printer said I was no longer on the HP ink automatic. How do I get back on

Hi @Christie1ee

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink. 

 

Let's try rebooting the devices - 

 

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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