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‎01-27-2020 07:22 PM

HP Recommended
Product: HP office jet pro 6978

My printer says Printer failure 0x6100004a.

It's not jam . I checked.  What can I do?

Category:
1 person had the same question
1 REPLY 1

‎01-30-2020 11:57 AM

HP Recommended

@Flouflou

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
In general, your printheads are likely clogged and need to be cleaned or replaced.  If your printheads are built into the cartridge then your best bet is to replace the cartridge.  Most people don't have the patience to properly clean a printhead once it has entered this kind of state.

 

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... to complete the troubleshooting steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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