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‎09-08-2019 05:30 PM

HP Recommended
Product: HP OfficeJet 6700 Premium

The printer is telling me the printer head was not connected &/or damaged.... I replaced the ink cartridge (black only) several weeks ago & its been working just fine. Yesterday I got the message, I took out all the cartridges & put them back in. Several of the cartridges appear to have leaked their color (is that normal??)

1 REPLY 1

‎09-11-2019 08:16 AM

HP Recommended

@Berbena, Welcome to HP Support Community!

 

Leaking of cartridges isn't normal for any printer.

 

I would recommend you follow the steps from the document HP Printers - Resolving 'Ink System Failure', 'System Supply Problem' Errors.

 

If the issue persists, it could be a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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