My printer will not come back on-line after I cancelled the instant ink subscription.

[MandyArmstrong]

My printer (envy Pro 6420) will not come back on-line after I cancelled the instant ink subscription. I have changed the cartridges as I know the instant ink ones will not work once the subscription is cancelled. I have so far re installed the drivers, rebooted everything (router, computer, printer) but with no joy. I have tried to used HP Smart to add a new printer but it sticks at the point I have to press the 'I'  key to confirm I am close to the printer. It has been a nightmare. I am really disappointed that has happened.

[Rainbow23]

Hi @MandyArmstrong,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We appreciate you for doing business with HP.

I see that you are facing issues with connecting your HP ENVY 6055 All-In-One Printer to your wi-fi network after cancelling instant ink subscription.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to https://123.hp.com/us/en/ from a browser on your phone or computer and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network.

Note: Make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

3. Open the app and then add your printer.

- If your printer displays, continue to the next step.

- If your printer does not display, tap the Plus sign to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.

You may also refer to this document

Let me know if this works.

Take care and have a good day.

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