cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Mayberry1
New member
1 0 0 0
Message 1 of 2
75
Flag Post
HP Recommended

My printer

HP ENVY 7640 e-All-in-One Printer Series

Hello I have an account with you guys for ink.  I was just received a message that you will be stopping my service.  Why I pay every month.

 

Please contact me for advise o reason [Personal Information Removed]

1 REPLY 1
Retired
Retired
17,747 17,730 1,288 1,952
Message 2 of 2
50
Flag Post
HP Recommended

My printer

Hey there! @Mayberry1,

 

Have you changed the billing address or details?

 

If you cancelled your HP Instant Ink service but changed your mind, you have until the end of the current billing cycle to stop the cancellation. Check the status of your cancellation, and then click the button to keep the enrollment. If the button to keep the enrollment is not available, you can re-enroll the printer.

  1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

    Your HP Instant Ink account page opens.

  2. Evaluate the printer Status.

    • If a Cancellation in Progress message displays in the My Account section, click Keep Enrollment, and then follow the on-screen prompts to stop the cancellation.

      Clicking Edit

    • If a Not Enrolled message displays, or if the account page for the printer does not display, the cancellation has been completed. Follow the steps in Enrolling in HP Instant Ink to re-enroll your printer.

      Clicking Edit

 

Refer this article to know more information about updating the billing details. Click Here

 

If the issue still persists after trying out the steps. Please share out few details through a private message, so I can check the account details and help you with the issue.

 

Serial Number of the printer

Instant ink Email Address

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation