cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JonH4
New member
1 0 0 0
Message 1 of 2
193
Flag Post

My replacement Instant Ink cartridge is faulty

HP Recommended
HP Envy 5020
Microsoft Windows 10 (32-bit)

I get cartridges delivered by Instant Ink.  I've just installed a new one and it's faulty.  How do I get a new one?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,144 22,145 1,602 1,887
Message 2 of 2
Flag Post
HP Recommended

@JonH4, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly elaborate on the issue. 

Do you get any errors regarding the ink cartridge?

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation