• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-29-2021 08:38 AM

HP Recommended
Product: Envy 6234
Operating System: Microsoft Windows 10 (64-bit)

How on Earth can one get support in a case where support tells you to call them in an email and they just play a record that says my call can't be answered?

 

I was expecting the email so it's not a scam. The problem is that recording says that they can't answer my call. I'd really like to get my Instant Ink subscription to work again. Meanwhile I'm stuck with empty catridge and the delivery status on my account says it's been delivered even when it's not as I could not get it when it was being delivered earlier. They sent the packet back and that's why I got the email in the first place.

 

This is a mess and it's more so with the way HP handles it's paying customers.

1 REPLY 1

‎06-29-2021 09:54 AM

HP Recommended

I finally got through with a later call and the situation should be handled by HP based on the conversation with a HP customer support person. Time will tell if it really solved this as the Instant Ink page was telling non-real story of the earlier try of delivery.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.