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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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My wife had signed on to Instant Ink and now she is critically ill and I cannot replace the cartridg

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HP202091 (HP Envy 7640)
Microsoft Windows 10 (32-bit)

My wife had signed on to the instantink program and I didn't know.  And now she is critically ill in hospital and printer keeps referring me to   I tried replacing the instantink cartridge with a regular black (HP) cartridge but I still can not print.  Who can I speak to about this and solving this problem?

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Hi @dcher


Welcome to the HP Support Community. 


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

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