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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-16-2020 10:38 AM

HP Recommended

Hello,  I purchased an Original HP 63XL Tri-Color ink cartridge, but I went to install it into my HP OfficeJet 5255, the printer said it was incompatible.  I think this was one bad cartridge, because I took out an (empty) HP 63XL Tri-Color which worked fine.  I then went out and bought another HP 63XL Tri-Color ink cartridge and it's working just fine.  I tried to work with the retailer to get a replacement cartridge, but they said I needed to contact you (HP) directly.  Can you please send me one Original HP 63XL Tri-Color Ink Cartridge to replace the bad one that does not work?

1 person had the same question
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‎06-19-2020 12:40 PM

HP Recommended

@LKG2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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