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Hp5000 series

Hi, I haven't used my printer in a while (over 8months) and my cartridges seem to have dried up... I have tried all the printing solutions and still come out with blank pages! 

Can I get a colour and black cart8sent out again?

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @VC49

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try cleaning the ink cartridge

Perform steps 10 and 13 from this document.

 

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @VC49

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try cleaning the ink cartridge

Perform steps 10 and 13 from this document.

 

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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