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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PleaseHelp500
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Message 1 of 2
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Need Instant Ink pages credited back to my account

HP Recommended
HP Envy 500
macOS 10.12 Sierra

The printer malfunctioned and used 6 pages of my monthly allotment in order to resolve the issue. Can these pages be credited back to my account because they were due to the printer malfunctioning?

 

How can I speak with someone at HP about this? I tried to call, but I can't reach a representative because my warranty expired in August.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PleaseHelp500, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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