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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-07-2022 01:21 PM - last edited on ‎06-07-2022 01:33 PM by Retired

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

I am on the Instant Ink program, and my cartridges are out of ink.  The last one's I received were in 2018 when I joined Instant Ink, so they may just be dried out.  My profile says the cartridges are fine, but they are not.  How do I get replacement cartridges sent to me?  Thanks.

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1 REPLY 1

‎06-08-2022 09:53 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

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