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dodd57
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Message 1 of 2
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Need help 'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed'

Envy 4527
macOS 10.14 Mojave

Printer worked well for months but I am now getting the following message  'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed'. I have followed various tips including removing and cleaning contacts, performing reset but nothing works. I am subscribed to instant ink.

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Message 2 of 2
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Flag Post
HP Recommended

Need help 'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed'

Hi! @dodd57

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Please share the complete printer model name to assist you better.

 

Update the printer firmware to the latest version and check if it helps.

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge issues with the printer. Click Here

 

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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