Need help changing country

[Diogo3]

Hi, i am unable to change country within Europe, already cancelled my subscription on the origin country but i am unable to continue...

any help?

thanks

[Irfan_06]

Hi @Diogo3,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with moving your instant ink account to another country.

Instant Ink accounts are linked to the country/region of your HP account.

• To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
• Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
• HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

Refer to this video link to Cancel the Instant ink subscription.

Refer to this link to re-enroll in instant ink for the new country once again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Diogo3]

thanks for the help.

when trying to enroll a new instantink i got redirected always to my previous account from the other country.

It is a shame that this software doesnt allow for a seamless country transfer....

[Irfan_06]

Hi @Diogo3,

If you are using the same email ID which was used earlier, it will redirect you to the previous account.

Please use a new email ID to enroll the same printer in a new region again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support