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‎05-12-2022 09:47 AM - last edited on ‎05-16-2022 08:46 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Can you please send ALL new ink cartridges in every color for my printer on my profile? 

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4 people had the same question
14 REPLIES 14

‎05-12-2022 09:51 AM

HP Recommended

Same here. Unbelievable, paying monthly. No where HP can be reached for new inkt. Inkt is empty. Im paying but cannot use it.

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‎05-13-2022 08:48 AM

HP Recommended

Hi @bigmamavdv,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you would need ink shipped.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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‎05-13-2022 09:51 AM

HP Recommended

Hi @Abelatze,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the cartridges are empty and you have not received a replacement 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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‎05-16-2022 04:48 PM

HP Recommended

I was able to check your account. As per the last update from your printer,  you have over 60% ink in the color cartridge and over 40% in k the black cartridge. This was the reason the replacement cartridge was not sent yet.

 

Are you facing issues with the cartridges?
Are you receiving any error messages?

 

Let me know!

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‎05-17-2022 04:59 AM

HP Recommended

I think you can see how old it is. It should be known that inkt can dry out. This is the case. Ik think its unbelievable how difficult it is to get a new one. Will you sent me new black ink?

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‎05-17-2022 02:29 PM

HP Recommended

Try the steps in the document to resolve the issue -https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

 

Let me know how this goes!

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‎05-20-2022 07:03 AM

HP Recommended

THE PAGE SHOWS ERRORS, AS I SAID, MY INK HAS DRIED. 

 

I'M GOING TO MAKE SOME NOICE ONLINE HP IS SO INCAPABLE.

 

I JUST NEED NEW INK!!!

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‎05-20-2022 01:48 PM

HP Recommended

I was able to check your account and an order is placed to ship you the black cartridge.

 

Hope this helps!

 

Keep me posted

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‎07-07-2022 08:53 PM

HP Recommended

Need all color ink replacement

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