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10-21-2022 07:49 AM
Somehow my printer got disconnected from my account and then I needed to update my payment method but couldn't find how. So I am trying to add my printer which is out of warrenty apparently to my instant ink account but I cannot print from it because it has instant ink in it and my account has been stopped cause I can't change my payment . I seem to be going round and round and the virtual assistant is absolutely no help at all. Please help or should I just go get a new Canon printer.
10-21-2022 11:40 AM
Welcome to the HP Community Forum.
True -- you have to resolve the issues with the Instant Ink account service before you can print using the Instant Ink cartridges installed in the printer. Why? Instant Ink cartridges remain the property of HP -- Instant Ink cartridges only work with a current Instant Ink subscription.
True -- The Virtual Agent is not true AI -- The Agent can provide limited help for certain requests.
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not always faster – our Community is not HP Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – If available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including sections Where is my ink or toner? / Why are my cartridges so big?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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