Need to cancel InstantInk

[give_me_a_break]

First I want to say, this has been a text book example of how NOT to do support. What a mess. 

I have a printer that previously belonged to my mother. She recently passed away. I'm not sure if she had InstantInk or not. If so, I need to cancel whatever plan this printer was on. 

I also would like to reset the printer before I donate it to charity or chuck it into a landfill. 

In either case, these were two very basic and simple questions, the chat bot was completely useless, and the nature of this issue is not something I wanted to share on public forum. But I had no choice. Thanks? Thanks for nuttin'. SMH

[Irfan_06]

Hi @give_me_a_break,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with cancelling your instant ink account.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Irfan_06]

Hi @give_me_a_break,

Thank you for sharing the information related to your product and I see that your printer is not enrolled in instant ink service.

The support here is limited and your concern might require one-on-one interaction to assist you further in performing a factory reset.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support