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‎04-12-2023 10:54 AM

HP Recommended
Operating System: Microsoft Windows 11

I purchased an HP 64xl ink cartridge for my printer and upon inserting the cartridge and receiving an error message, I discovered that I need an HP 67xl cartridge. The box has been opened but the cartridge has not been used and the retailer will not exchange it. I just want to exchange it for the correct ink cartridge. It's a LOT of money and I can't return it. PLEASE HELP!!!!!!

1 person had the same question
1 REPLY 1

‎04-14-2023 08:37 AM

HP Recommended

@EC2015 

 

Welcome to the HP support community.

 

I understand that you want to exchange the cartridges, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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