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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Romanee
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Need to get replacement for defective ink cartridge supplied via instant ink

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I have done all the trouble shooting for a defective ink cartridge for my HP Envy 4000 and believe I just need to order a replacement, can't see how to do that on the instant ink sight without speaking to someone and call wait times are extremely long. Can anyone help please?

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Kumar0307
HP Support Agent
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Hi @Romanee

Welcome to the HP Support Community. I'd be happy to assist you.

  • What is the error with the ink cartridge?
  • Which ink cartridge is defective?

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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