Need to have my 5 months of Free InstaInk applied

[fett3056]

As with many others, I purchased a HP ENVY printer with the 5 month free trial of Instant Ink.  Also as with many others, I did not receive any claim code or promo code in the box - there is a flyer in the box which specifically states a 5 month free trial, but there is no code on it or any other paperwork in the box. 

I purchased my printer on 3/20/21 and registered with HP Instant Ink via 123.hp.com and the HP Smart App on same day, but no promo code or option for the 5 month promo was available.

Please advise how I should proceed?

[TEJ1602]

@fett3056, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

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[fett3056]

Just PM'd you

[fett3056]

Has this been taken care of?  I PMd you the requested info.

[TEJ1602 · Accepted solution]

@fett3056

The issue has been taken care of 🙂

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!