cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lakblanblahblna
New member
2 1 0 0
Message 1 of 4
368
Flag Post

Solved!

Need to order new ink cartridge. Please tell me how

HP Recommended
macOS 10.15 Catalina

Hi, I need to order a new ink cartridge. After 5 years the yellow in mine won't print. I've tried cleaning the heads several times to no avail. Since the website does not feature an 'order new cartridge' feature, please let me know how I can go about getting one.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Bob_Headrick
Level 16
Level 16
34,332 8,268 2,520 9,902
Message 2 of 4
Flag Post
HP Recommended

Are you enrolled in the HP Instant Ink program? If not, please read this post then provide some details.  What printer model?   You can order HP non-Instant Ink cartridges at this link.

 

If your are enrolled in Instant Ink the document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Bob_Headrick
Level 16
Level 16
34,332 8,268 2,520 9,902
Message 2 of 4
Flag Post
HP Recommended

Are you enrolled in the HP Instant Ink program? If not, please read this post then provide some details.  What printer model?   You can order HP non-Instant Ink cartridges at this link.

 

If your are enrolled in Instant Ink the document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
lakblanblahblna
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks Bob, sorry my post was not that terrific. I think I figured since I was in the Instant Ink forum, it would be clear that I was enrolled.

 

Yes I'm in the Instant Ink program. It's been a very long time since my ink was replaced. I hardly use the printer and the yellow has now dried out.

 

Anyway, thank you for the advice. I'm chatting with someone from HP right now, getting the ink lined up. Horrible that it requires me to log into the site at a specific time, navigate through an extremely painful 'virtual agent' and connect with someone personally to get new ink ordered, but I guess that's the situation when you're dealing with a calcified behemoth of a legacy company. However, I like not having to buy my own cartridges, so I take the good with the bad.

Was this reply helpful? Yes No
Bob_Headrick
Level 16
Level 16
34,332 8,268 2,520 9,902
Message 4 of 4
Flag Post
HP Recommended

Your post was fine, I just asked because fairly often folks post in the Instant Ink forum for retail cartridge issues.  I am glad things are getting resolved, albeit with a rather difficult interface to the support organization.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation