Need to reinstall / download driver

[helpless011]

Trying to print.  Did all as instructed and was told if nothing worked that I may 

have to reinstall/download driver.

[TEJ1602]

@helpless011, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• How is the printer connected to the computer?
• What happens when you try to print, is there any error message on the printer?
• Is there any antivirus/security software installed on the computer?
• Did you make any changes to the computer or the printer recently?

Keep me posted for further assistance.

[jsantana]

Wifi - Using Bonjour

Wifi options not available

How I can print if I can't find the driver

Just the OS Catalina

[TEJ1602]

@jsantana

Thanks for replying!

First, let us try to ensure the connectivity between the devices is intact. To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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