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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎12-10-2020 12:29 PM

HP Recommended
Product: HP OFFICEJET PRO 8610
Operating System: Microsoft Windows 10 (32-bit)

Error message "Printhead not detected, missing or incorrectly installed".  I have gone thru diagnostics according to HP website.  I had a cartridge leak inside my printer.  I have cleaned the inside of the printer. I have taken the printhead out and put back in. I am still getting an error message.  I have an HP Instant Ink Account.  How do I talk to a person so that I may see if they would offer me a new printhead since their ink cartridge was faulty and broke my computer.  My printer is out of warranty.

1 person had the same question
2 REPLIES 2

‎12-10-2020 12:31 PM

HP Recommended

 I have also tried the virtual agent which just took me in circles

1 person found this reply helpful
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‎12-18-2020 11:06 AM

HP Recommended

@rexcatlover, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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