• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Microsoft Windows 7 (32-bit)

I was queued to replace my ink cartridges, which I did, with new Instant Ink Cartridges.  My printer is not recognizing 3 of the 4 and tells me to replace them.  I worked with the virtual assistant for over an hour and am in exactly the same place I was when I started.  My printer will not print.  I am very frustrated.

 

1 REPLY 1
HP Recommended

Hello @Frustration67 

Sorry to hear that you are having problems ... I would like to help you.

In most cases, the printer nozzles are clogged. You should read the operating instructions and run the cleaning program.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.