• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎12-04-2019 10:42 AM

HP Recommended
Product: HP DESKJET 3636

Printing problem: neither black nor colour printing after insertion of 2 new HP Cartridges

3 REPLIES 3

‎12-04-2019 10:43 AM

HP Recommended

HP DESKJET 3636

Was this reply helpful? Yes No

‎12-04-2019 10:45 AM

HP Recommended

I have just lost the will to live trying to answer all your questions. good bye!

Was this reply helpful? Yes No

‎12-06-2019 01:19 PM

HP Recommended

@Lizrosa Welcome to HP Community!

 

I understand that you are unable to print in black or color after replacing the new ink cartridges.

 

Please let me know are you using HP genuine ink cartridges.

Are you able to make a copy without any issue?

When was working before?

 

Perform the print cartridge cleaning procedure 4-5 times.  Then try here.

 

http://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c0462...

 


Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.