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Lizrosa
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Neither Black nor colour are printing after new HP Cartridges

HP DESKJET 3636

Printing problem: neither black nor colour printing after insertion of 2 new HP Cartridges

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Lizrosa
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Neither Black nor colour are printing after new HP Cartridges

HP DESKJET 3636

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Lizrosa
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Neither Black nor colour are printing after new HP Cartridges

I have just lost the will to live trying to answer all your questions. good bye!

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HP Support Agent
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Neither Black nor colour are printing after new HP Cartridges

@Lizrosa Welcome to HP Community!

 

I understand that you are unable to print in black or color after replacing the new ink cartridges.

 

Please let me know are you using HP genuine ink cartridges.

Are you able to make a copy without any issue?

When was working before?

 

Perform the print cartridge cleaning procedure 4-5 times.  Then try here.

 

http://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c0462...

 


Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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