Never received ink cartridges and billed

[mevans717]

I was being billed monthly for ink however never received the cartridges therefore I canceled the service and yet I was still being billed! I would like to have a refund for what I was billed for.

[BillW7]

Charges without product. Are these charges for past deliveries; future deliveries? Doesn't seem right.

[Kumar0307]

@mevans717, Welcome to the HP Support Community! I’m here to help.

I see that you are referring to the Instant Ink service. You will not receive the replacement ink cartridges every month. You will receive them only when any one of the ink cartridges is empty/low. 

View billing charges and print your invoice for any billing period.

1. Sign into your HP Instant Ink account.
2. If HP Instant Ink displays as a choice in the left menu, click it.
3. Click Print History, and then select the desired billing cycle to view details.
4. Click Download Invoice to generate a .pdf copy.

There are a few reasons why your HP Instant Ink bill may not be exactly what you expected.

• Your monthly bill is based entirely on the number of pages you print, not the number of ink or toner cartridges you receive.
• You may have been charged for additional pages if you printed more than your plan amount and any rollovers you may have had.
• If you canceled your account, you are still charged at the end of your final billing cycle. After this final charge, you are not charged again.
• You cannot change your billing date The date of your billing cycle is established when you install your first HP Instant Ink cartridge, or at printer setup if you enroll with a free trial offer.
• If you had a promotional code for a certain number of free months, or enrolled with a free trial, regular billing begins after that period. During your free months you will be billed for any additional pages printed over your plan amount.

Hope this helps! Let me know how it goes. 

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