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HP Recommended

New 64 Tri-Color Cartridge shows that iit;s defective

Hp Officejet 5740
Microsoft Windows 10 (64-bit)

Have owned my Hp Officejet 5740 for almost 5 years, with no problems..  Brilliant idea for ink subscription, one less thing to worry about.  However today, I tried to replace the 62  Tri-Color Cartridge.  Error messages all over.  Have gone over "Installing Hp 62 Tri-Color Cartridges", several times.  

Is the Cartridge defective.?  I'm on the subscription plan...Can you send me a new 62 Tri-Color Cartridge?  ASAP

I've already spent over 2 hours, trying to resolve this issue.

Phone Lines & Virtual Agents are not answering

HP Support Agent
HP Support Agent
10,150 10,130 770 763
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HP Recommended

New 64 Tri-Color Cartridge shows that iit;s defective

@Kent22, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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