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Message 1 of 2
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Solved!

New Black Cartridge issue

HP Recommended
HP Deskjet 2600

I received a new black ink cartridge today for my HP Deskjet 2600 and after installing it in the printer it is coming up with an error message and I cannot print anything. I have tried all the trouble shooting suggested on HP website. 

Have I been sent a faulty cartridge? It’s beyond frustrating  that it is so difficult to contact anyone to sort the issue. The virtual assistant is useless. 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Joanne281

 

Welcome to the HP Support Community.  

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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