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New Black cartridge fitted - not working

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HP ENVT 4500 e-All-in-One Printer

I installed two new cartridges supplied by Instant Ink yesterday - tried to print alignment page - not printing correctly.  It seems the black cartridge is not releasing the ink.  No error messages and ink level showing full on both.

How do i get a replacement sent as Ive tried everything - cleaning jets etc unplugging, replugging etc


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Hi @LadyHawke261

Welcome to the HP Support Community. I'd be happy to assist you.


Kindly perform steps 10 and 12 from this document to resolve this issue with the black ink cartridge.


Once done, try to align the printer.

  1. On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.

  2. Press the Down Arrow () to scroll to Align Printer, and then press OK.

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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