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Heather_K
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New Cartridge is not working

HP OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Cyan cartridge was empty. Replace it with new HP Instant Ink cartridge (had been sitting around for a few of months).  Printer now displays "Cartridge Problem". Despite re-inserting cartridge multiple times and restarting printer - no change. Checked printer firmware and it is up to date.

 

What is best option to solve? How do I request a replacement Instant ink cartridge?

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Message 2 of 4
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New Cartridge is not working

Hey there! @Heather_K

 

Have you tried checking with a different ink cartridge?

 

Replace low, empty or faulty ink cartridges on your printer.

 

Remove, inspect, then reseat the ink cartridges

 

Clean the electrical contacts

 

Refer this article to know more information about ink cartridges issues. Click Here

 

If the issue still persists after trying out the steps, please share us few details through a private message, so I can initiate an order to ship you the replacement ink cartridge.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Heather_K
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New Cartridge is not working

New set of instant ink cartridges were received. The Cyan cartridge worked first time.  The issue might have been a dodgy cartridge - but at least printer is back and working correctly.

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New Cartridge is not working

Hi! @Heather_K,

 

Thanks for the update.

 

If you still need the ink cartridges, please share the details requested through a private message.

 

So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

Take Care! 

 

 

A4Apollo
I am an HP Employee

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