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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JDC123
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New Colour Ink not working

HP Recommended
Envy Photo 6234
Microsoft Windows 10 (64-bit)

Got sent a new colour cartridge which the printer refuses to recognize. I only want to print black and white but can't do that either. Very frustrating. 


Who thought it would be a great way to improve customer relations by removing all possibility of speaking to an actual human being by the way? I need a new colour cartridge sent to me so I can use the printer but no way of asking anyone. It's 4 days out of warranty so am supposed to pay to speak to support? 

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JDC123
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Is anyone offering any help here? There are hundreds of posts complaining about colour cartridges not working properly and no way for anyone to get in touch with a human being. There's evidently a serious problem and no-one from HP is willing to engage or deal with it.

 

Appalling "service" and I'll be making sure not to buy HP again after I dispose of this one.

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JDC123
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Anyone? Anyone at all? The cartridge is clearly faulty but not a word of help from anyone at HP. Utter shambles.

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TEJ1602
HP Support Agent
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@JDC123, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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