• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-14-2020 09:01 AM

HP Recommended
Product: Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

Got sent a new colour cartridge which the printer refuses to recognize. I only want to print black and white but can't do that either. Very frustrating. 


Who thought it would be a great way to improve customer relations by removing all possibility of speaking to an actual human being by the way? I need a new colour cartridge sent to me so I can use the printer but no way of asking anyone. It's 4 days out of warranty so am supposed to pay to speak to support? 

1 person had the same question
3 REPLIES 3

‎05-15-2020 03:30 AM

HP Recommended

Is anyone offering any help here? There are hundreds of posts complaining about colour cartridges not working properly and no way for anyone to get in touch with a human being. There's evidently a serious problem and no-one from HP is willing to engage or deal with it.

 

Appalling "service" and I'll be making sure not to buy HP again after I dispose of this one.

Was this reply helpful? Yes No

‎05-16-2020 02:51 AM - edited ‎05-16-2020 02:52 AM

HP Recommended

Anyone? Anyone at all? The cartridge is clearly faulty but not a word of help from anyone at HP. Utter shambles.

Was this reply helpful? Yes No

‎05-17-2020 08:29 AM

HP Recommended

@JDC123, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.