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‎06-27-2022 09:43 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The HP Smart site (https://www.hpsmart.com/us/en/ucde/print_plans) was overhauled and now the additional pages I purchased no longer show up on my dashboard. Where can I find this information now? It used to show my 8 extra pages right next to the "Plan Pages" summary.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2022 05:48 PM

HP Recommended

The new site has been fixed to re-add the functionality (though it looks more like it was rolled back to the old code), and the Additional Pages are showing up again. The issue had nothing to do with my personal Instant Ink account.

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3 REPLIES 3

‎06-28-2022 07:40 AM

HP Recommended

Hi @h0neyp0t,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the page count is not showing up.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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‎07-04-2022 05:48 PM

HP Recommended

The new site has been fixed to re-add the functionality (though it looks more like it was rolled back to the old code), and the Additional Pages are showing up again. The issue had nothing to do with my personal Instant Ink account.

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‎07-05-2022 01:24 PM

HP Recommended

That's great! Happy to hear that.

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

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