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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 4520 All-in-One Printer

I used Instant Ink for over seven years. I recently stopped my subscription because I was using so little ink (it would replace once per year, if that). I purchased genuine HP ink, but a few weeks in, my computer and printer say low ink levels. There's no possible way it's actually low. We print well under 50 pages per month.

 

How do I reset the ink level monitor or obtain new ink?

3 REPLIES 3
HP Recommended

Hi @D4L3,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing low ink issues with your HP ENVY 4520 All-In-One Printer.

 

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thank you for the reply. However, the document provided is advising to replace the ink to make a legitimate low ink message disappear. My issue is the ink is not actually low, but the printer is showing a low ink message in error.

 

How do I reset the low ink monitor to reflect the actual ink level? Even though the ink was only purchased a couple months ago, I can't find any way to contact HP directly since the printer is out of warranty. If there is a way I can chat with or call someone, that would be appreciated.

HP Recommended

Hi @D4L3,

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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