New Instant Ink cartridge error

[emanueleffe]

Hi,

I received my new Instant Ink cartridges and the tri-color one doesn't work. The printer just saysthat there's a problem with the cartrige and that I need to remove and reinsert it in. I have tried several times and also tried these steps with no solution.

Is there something else that can I do?

Thank you in advance.

[asmita6658 · Accepted solution]

Hi @emanueleffe

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[emanueleffe]

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Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

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Yes I checked it and it says that there's an error with the tri-colour cartridge and it says to clean (already did) or to replace the cartridge. It also provides a link for this support forum (so here I am...)

Thank you for your support,

Emanuele