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‎11-24-2022 03:17 AM - last edited on ‎11-24-2022 12:22 PM by Retired

HP Recommended
Product: HP ENVY Photo 7134 All-in-One Printer

The last received Instant Ink colour cartridge doesn't work. It says it can't communicate. I tried all the suggestions by the "Virtual Assistant" but they didn't help. I put the old one back in and it still works fine. I would like Instant Ink to send a replacement Colour cartridge that can communicate.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2022 06:15 AM

HP Recommended

@CountryJimF

 

Welcome to the HP support community,

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-25-2022 06:15 AM

HP Recommended

@CountryJimF

 

Welcome to the HP support community,

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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