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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Apps, Services & Software
- HP Instant Ink
- New Printer Instant Ink Trial Didn't Activate
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05-03-2021 06:41 AM
Hi
I very recently purchased an HP Envy Photo 6230 which came with a 4 month instant ink trial, but at no point during the installation and registration process (using the HP Smart app), was the trial activated and I am now faced with a charge for the first month of use. Is there any way to retrospectively add the 4 free months I will miss.
Solved! Go to Solution.
Accepted Solutions
05-04-2021 03:16 AM
@GT123433, Welcome to the HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-04-2021 03:16 AM
@GT123433, Welcome to the HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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