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I just purchased a brand new Hp envy 6055e printer from Amazon and I can’t register with my account bc it’s apparently already registered under someone else. How is this possible if it was new? It won’t print bc of some unknown error that I can’t resolve until I can register it on Hp too? 

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Hi @Hlee83,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with your new printer registration.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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