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‎02-09-2021 02:27 PM

HP Recommended
Product: Tango X
Operating System: Mac OS X 10.6 Snow Leopard and older

Can’t print anything because printer can’t connect to instant ink although the printer is online!? Already had contact to support. Wirkt for 1 day afterwards.

Don’t know what to do.  A applied to instant ink and since I got the first inks  from them the Tango WLAN printer can’t be used anymore! At the beginning it still worked sometimes, but since I have instant ink, (about 2 month now) it didn’t count a single pager picture and now it doesn’t print anything anymore. Internet connection is excellent. Info page says I’m probably not connected to instant ink. Please can anybody help me? It is urgent! I need to print something. I whish I would have bought another printer. It’s just pretty. But totally  useless like this. The wlan connection is interrupted sometimes, but it should reconnect by itself when it’s online again. Mine doesn’t and I don’t find a way to aktivly reconnect it. Can anybody support me please? 🙏🏻🙏🏻🙏🏻🙏🏻

1 REPLY 1

‎02-13-2021 05:39 AM - edited ‎02-13-2021 05:39 AM

HP Recommended

@cazianca

 


Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox

 

Meantime try these steps

 

First ensure your printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

next try assigning a Manual IP Address

 

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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