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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bert1931
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New black cartridge says "used" and wont print well. Tried the one I just took out and same thing...

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HP Office Jet Pro6978

When I put in my black cartridge, the printer said it had been used.  I tried to print with it and it was light gray.  So I traded it out for the black cartridge that I had just removed, and had the same message and results. Office Jet Pro 6978  

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Kumar0307
HP Support Agent
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@Bert1931, Welcome to the HP Support Community!

 

  • Are you using new HP ink cartridges?
  • Where did you buy them from?
  • Was the ink cartridge in its packaging when bought?
  • You may also check the warranty details on the pack/ink cartridge.

To resolve print quality issues, clean the printhead 2 times and print a quality report as mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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