New cartridge not printing green

[susiebluebean]

Hi, a new cartridge is not printing the colour green, followed all steps with printer tools but no help.

report shows a red arrow pointing to a yellow/greenish coloured square but no other info.

Is this a faulty cartridge? 
thanks

[Riddle_Decipher]

@susiebluebean Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Which OS are you using with the printer?
Does the copier work fine?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[susiebluebean]

Hi, I replied with the info you require via the email you sent, thank you

[Riddle_Decipher]

@susiebluebean Yes, I went through the details, and I suggest you follow the steps mentioned here, let me know if you've done all of these steps and yet the issue persists,

Also, if you have an instant ink subscription with us, please send us a private message with the account number, so I can help you with replacement cartridges.

[susiebluebean]

Hi,

followed all the steps but it is still not printing green, so may I have a replacement colour cartridge please?

thank you

[Riddle_Decipher]

@susiebluebean Sure, I'll be sending a private message with the details I need, so I can verify your account and get the free cartridge replacement via the HP Instant Ink program for you,

Stay tuned for updates, and have a good day.