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‎12-01-2022 09:30 AM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: macOS 10.12 Sierra

I received 2 new cartridges the printer had error cartridge. I followed all agents (3) instructions. Printer finally recognized black, but now says very low on the color. How do I reset cartridge? I've reset everything. I was told I would get new ink. It's not here.

Can you help me?

1 REPLY 1

‎12-05-2022 07:15 AM

HP Recommended

Hi @cherry6905,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the cartridges and may need repair/replacement. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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