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12-01-2022 09:30 AM
I received 2 new cartridges the printer had error cartridge. I followed all agents (3) instructions. Printer finally recognized black, but now says very low on the color. How do I reset cartridge? I've reset everything. I was told I would get new ink. It's not here.
Can you help me?
12-05-2022 07:15 AM
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
As you have already tried all the troubleshooting steps, this could be a hardware issue with the cartridges and may need repair/replacement. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.
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